DABBAWALA SIX SIGMA PDF

A post shared by TheIndianTrip, Explore India theindiantrip on Dec 28, at am PST Today, the Mumbai Dabbawalas deliver more than 2 lac tiffin boxes all across the city without making any error during the process. Even in harsh weather conditions or circumstances, we deliver a home-cooked meal on time. No one else does that! The margin of error is less than 0.

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A post shared by TheIndianTrip, Explore India theindiantrip on Dec 28, at am PST Today, the Mumbai Dabbawalas deliver more than 2 lac tiffin boxes all across the city without making any error during the process. Even in harsh weather conditions or circumstances, we deliver a home-cooked meal on time.

No one else does that! The margin of error is less than 0. So what is the secret sauce? Image Source Almost all the dabbawalas are either illiterate or have little education, but still manage to make this system work is awe-inspiring.

Without any use of technology, the dabbawalas due to their daily movement across the city lanes, quite perfectly know the route and what may hinder their journey which gives them a better human edge over technology. No need for Google Maps. It is not just a sense of discipline and a source of income that motivates the dabbawalas to carry their work flawlessly? What is the secret technique that directs them to perform impeccably?

It is their faith. Almost all the dabbawalas belong to the Varkari sect of Maharashtra which follows the teachings of Saint Tukaram. They worship the Hindu God Vithoba who teaches giving food is the greatest deed to do in life.

Their utmost spirituality towards this divine idea is what drives them completely. What keeps them going day in day out, years after years? Image Source It is also not about the income as each dabbawala earns around to 20, rupees a month irrespective of experience, age or ability.

They are not employees but rightful shareholders in the Dabbawalas organization and hence are self-employed. After delivering tiffins and returning them to households, they are free to do any other job to earn an extra income.

Image Source Many business and management schools around the world have studied this incredible working system of Dabbawalas. The BBC network even made an extensive documentary on the daily lives of Dabbawalas. By taking a dabbawala tour they were able to closely observe the flawless system of this relentless community. Image Source A Bollywood film named Lunchbox starring Irfan Khan revolves around the system of Dabbawalas which makes a rare mixup leading to a romance between the protagonists.

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And yet, a system based on barefoot men, public trains and simple, reusable containers in a city of some In fact, the year-old industry using dabbawalas was recognized at the six sigma level by Forbes in More than , lunches are moved and delivered each day by an estimated 4, to 5, dabbawalas across Mumbai. So, what are these dabbawalas doing so right? What can larger organizations with many more resources learn from this simplistic system? A few things stand out for me: No over-reliance on technology. Sure, the dabbawalas are now using Web technology and SMS for orders, but for the most part this is a fairly low-tech operation.

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Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

With more and more migrants of varying communities reaching the big city in those days and no fast food culture and office canteens around to calm the hunger pangs at noon, there was a lack of an effective system to ensure that office-workers could eat at lunchtime. There was also a supply of illiterate workers, who had travelled to the cities due to agriculture not being able to support them. With insufficient education to work as clerks in British homes, but with enough sinew and energy to undertake any hard work, the idea of delivering home-made food was born. Subhash Talekar is President Mumbai dabbawala association. Subhash Talekar is Motivation Speaker.

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